Mobile access issues: Chatbots functioning on desktop but not on mobile browsers

Hi @Jamiu,

Welcome to the Community.

If you're having issues with chatbots on mobile devices, there are several potential causes and solutions. First, ensure that your chatbot platform is compatible with your mobile browser, as some may need to support it fully. Check if the chatbot design is responsive for different screen sizes. Additionally, ensure that any scripts used are compatible with mobile browsers. Network connectivity can also be a factor, so consider slower mobile connections. Clearing the browser's cache or cookies may help, and if you're using an app, ensure it's updated and check for known issues. If problems persist, contacting the Zapier support team is advisable for further assistance.

Hi @Jamiu 👋

I just came across this and spotted you opened a ticket with the Support team but can see they’ve not had a response from you yet. Were you able to get it resolved on your own? If so, we’d love to hear more about what the solution was! 🙏

And if not, I’d recommend continuing the conversation you’ve got going with the Support team so they can investigate further. If you can’t see their reply in your email inbox, I’d recommend searching your spam/junk folder or searching your inbox for any emails from zapier.com in case it’s been misplaced. 

Please do keep us in the loop on how you’re getting on, eager to ensure you’re all set! 

I’ve had a similar issue, where once the chatbot was enabled on my site, the mobile version of my site became inaccessible - it went off-line. I submitted this to support but haven’t gotten any updates. I’m thinking there might be a conflict with my Squarespace site. Anyone else having this issue using Squarespace?

Hi ​@ZapGuy,

Welcome to the Community.

If your Squarespace mobile site is down after enabling a chatbot, turn it off temporarily to confirm if it's the cause. Check for code conflicts, test the site on different devices and browsers, and review the chatbot's mobile settings. If the issue persists, contact Squarespace support or consider switching to a more compatible chatbot solution. Make changes incrementally and test to identify the problem.

Let us know if you have further questions. We're happy to assist you.