Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Missing thumbnails when posting from Instagram to LinkedIn

S
Forum|alt.badge.img

Hey, I’m having a problem when posting to LinkedIn, and hope someone can help. when the post hits LinkedIn the video or image thumbnail is always missing. how do i fix this?

 

i have attached some screen shots. 

 

thank you so much.

Best answer by SamsEYEBest answer by SamsEYE

Thank you, 

 

i have just mapped the preview and its worked. I originally had this set up but the videos did not show a thumbnail. Thank you. 

 

Its now set to show images and when a video is posed followers can just click the link. 

 

you guys are the best 🙌🏽

View original
2 Attachments
Did this topic help you find an answer to your question?

5 replies

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 2336 replies
  • January 10, 2025

Hi ​@SamsEYE,

 

Welcome to the Community.

 

If images or videos aren't appearing in your LinkedIn posts via Zapier, ensure your Zap is set up to include media in the “Create Share Update” action with correctly mapped, publicly accessible URLs. Verify that your media meets LinkedIn's requirements (for example, JPG/PNG/GIF under 5MB for images or MP4 under 5GB for videos). Test manual posting to LinkedIn to confirm if the issue lies with Zapier or your media URLs.

 

Let us know if this troubleshooting helps you resolve the issue.
 

M
  • MargeZapier Staff
  • Zapier Staff
  • 38 replies
  • January 10, 2025

Hi ​@SamsEYE! 👋

Based on the screenshot you shared, there is no mapped value on the Preview - Thumbnail Image field, so you would need to map a valid image file or URL for that to work. 

Then, when users click on the image preview, they will be redirected to the link mapped in the Preview - URL field. 

I hope this clarifies!

S
Forum|alt.badge.img
  • SamsEYEBeginner
  • Author
  • Beginner
  • 2 replies
  • Answer
  • January 10, 2025

Thank you, 

 

i have just mapped the preview and its worked. I originally had this set up but the videos did not show a thumbnail. Thank you. 

 

Its now set to show images and when a video is posed followers can just click the link. 

 

you guys are the best 🙌🏽

M
1 person likes this
  • M
    Marge
M
  • MargeZapier Staff
  • Zapier Staff
  • 38 replies
  • January 10, 2025

I am glad we could help! It looks like we were both eager to get this figured out for you at the same time 😜

S
Forum|alt.badge.img
  • SamsEYEBeginner
  • Author
  • Beginner
  • 2 replies
  • January 10, 2025

Yes both comment were very helpful. It’s been driving me crazy since before Xmas. Thank you both 🙌🏻

M
1 person likes this
  • M
    Marge

Reply


Terms & Conditions