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I have a zap set up to export my shopify orders and several fields are blank that are have data in my order information (i.e. fulfilment status, tags). I can export this fine in shopify and other reporting apps but it’s incomplete when I export using zapier. Is there a fix?

Hi ​@hellothere888 

What Zap trigger step are you using for Shopify? (screenshots)

Try this…

Add a Delay step followed by a Shopify Find Order step, then use the data returned from that Shopify step.

Often it can take Shopify some time to run update processes on its side to set Tags, etc.

 

Thanks ​@Troy Tessalone. I tried this and delayed an hour but those fields still come up with no data.  My zap is triggered by each new Shopify order.

 

 

​@hellothere888 

Make sure you are testing with a valid Shopify Order example that has those values populated.

For us to have more context, post these screenshots:

  • the DATA OUT from Shopify Zap step 3 for the data points you are trying to use
  • data from the matching Order # in Shopify that shows those data points populated

Yes, I did run this with a real order.

For example, I want the fulfilment status that do have data in Shopify but it shows as No data in Zapier

 

In Zapier, find order (step 3)

 

In Shopify order export

 

​@hellothere888 

Those screenshots do not show enough info as proof of being the same exact Shopify Order in Zap step 3 and from Shopify.

Screenshots would need to include the Shopify Order ID as proof.

I have also been talking to shopify and I think I understand the issue. The tags don’t export on the product level (only the order level) so there is no data.

The fulfilment I’m not sure but I’m to track this in a different way. 

Thanks for your help.

Hi ​@hellothere888,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

Hi ​@JammerS, thanks I just gave up on this one and tracking a different way.

Hi ​@hellothere888,

 

I'm sorry to hear about the trouble you've faced, but I understand your decision. If you revisit this issue or encounter other challenges with your Zaps, feel free to reach out—we're here to help!

 

 

 

 

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