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Question

Microsoft outlook send HTML email including inline

  • 16 June 2022
  • 7 replies
  • 304 views
J
Userlevel 1

Hello! I just created a zap that triggers whenever you receive an email, edits some placeholder values, and sends it through. I've been trying to send the HTML version, but the inline images are not displaying when I send it through. Does anyone know how I can make this work?

 

There are no attachements displayed in the zap and if i remove step 2, it's still not working.

 

 

7 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Jobv 

Good question.

Can you show how the inline images are configured?

This screenshot doesn’t show any images.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
J
Userlevel 1

@Troy Tessalone thanks for the reply. Here is a snippet (replaced some of the URL's with X's for privacy reasons:

 

<div style="margin:0cm;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:&quot;Century Gothic&quot;,sans-serif"><u></u> <u></u></span></div><table border="0" cellspacing="0" cellpadding="0" width="595" style="width:446.25pt;border-collapse:collapse"><tbody><tr style="height:69.85pt"><td width="180" style="width:135pt;border-top:none;border-bottom:none;border-left:none;border-image:initial;border-right:1pt solid rgb(31,78,121);padding:0cm 5.4pt;height:69.85pt"><p class="MsoNormal"><span style="font-size:9pt"><img width="161" height="83" id="m_-8336711089333984727Picture_x0020_1" src="cid:7976d9e7d5d1056eb83674dc264c9d4a" alt="A picture containing text
 
Description automatically generated" data-image-whitelisted="" class="CToWUd" style="width:1.6736in;height:0.8611in"><u></u><u></u></span></p></td><td width="415" valign="top" style="width:311.25pt;padding:0cm 5.4pt;height:69.85pt"><p class="MsoNormal" style="margin-left:8.65pt"><b><span style="font-size:5pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:rgb(0,32,96)"><u></u> <u></u></span></b></p><p class="MsoNormal" style="margin-left:23.1pt"><b><span lang="NL" style="font-family:&quot;Century Gothic&quot;,sans-serif;color:rgb(0,32,96)">Frank van den Driest<u></u><u></u></span></b></p><p class="MsoNormal" style="margin-left:23.1pt"><span lang="NL" style="font-size:10pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:rgb(0,32,96)">Founder<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:23.1pt"><span lang="NL" style="font-size:4.5pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:rgb(0,32,96)"><u></u> <u></u></span></p><p class="MsoNormal" style="margin-left:23.1pt"><span lang="FR" style="font-size:10pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:rgb(0,32,96)">+31 6 543 378 66<u></u><u></u></span></p><p class="MsoNormal" style="margin-left:23.1pt"><b><span lang="NL" style="font-size:3.5pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:rgb(0,32,96)"><u></u> <u></u></span></b></p><p class="MsoNormal" style="margin-left:23.1pt"><span style="font-size:10pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:rgb(0,32,96)"><a href="https://eur04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.XXXXXXXXXX.com%2F&amp;data=04%7C01%7Cclaire%XXXXXXXX.com%7C273c37f355224b44ee5108d984aaae19%7C139a6d02f8e24e48a36234112eaf8154%7C0%7C0%7C637686690879357011%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=TN3UMz3TMMy4rQuOkpDvB%2FAln25sqreF2ZNl50W3B60%3D&amp;reserved=0" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://eur04.safelinks.protection.outlook.com/?url%3Dhttp%253A%252F%252Fwww.XXXXXXXXXXXX.com%252F%26data%3D04%257C01%257Cclaire%XXXXXXXXXXXXXXXX.com%257C273c37f355224b44ee5108d984aaae19%257C139a6d02f8e24e48a36234112eaf8154%257C0%257C0%257C637686690879357011%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C1000%26sdata%3DTN3UMz3TMMy4rQuOkpDvB%252FAln25sqreF2ZNl50W3B60%253D%26reserved%3D0&amp;source=gmail&amp;ust=1655800920320000&amp;usg=AOvVaw1Y23OG-DldiJmSXI88ziEU"><span lang="NL">www.XXXXXXXXXXX.com</span></a></span><span style="font-size:10pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:rgb(0,32,96)"> <span lang="NL">­­<u></u><u></u></span></span></p><p class="MsoNormal"><span lang="NL" style="font-size:9pt">­</span><span lang="NL" style="font-size:5pt"><u></u><u></u></span></p></td></tr></tbody></table><div style="margin:0px"><span lang="NL" style="font-size:10pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:black"><u></u> <u></u></span></div><div style="margin:0px"><span lang="NL" style="font-size:10pt;font-family:&quot;Century Gothic&quot;,sans-serif;color:black"><u></u> <u></u></span></div><table border="0" cellspacing="0" cellpadding="0" width="600" style="width:450pt"><tbody><tr><td style="padding:0cm"><table border="0" cellspacing="0" cellpadding="0" width="600" style="width:450pt;background:rgb(207,239,252)"><tbody><tr><td style="padding:0cm"><p class="MsoNormal"><span style="color:black"><a href="https://eur04.safelinks.protection.outlook.com/?url=https%3A%2F%XXXXXXXXXXXXXX.com%2XXXXXXXXXXX.html&amp;data=04%7C01%7Cclaire%XXXXXXXXXXXXXXX.com%7C273c37f355224b44ee5108d984aaae19%7C139a6d02f8e24e48a36234112eaf8154%7C0%7C0%7C637686690879366968%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=yPiZKrR5NwsWRFKD6ifodjDODs%2F17MgHg5Fo%2FX13JEg%3D&amp;reserved=0" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://eur04.safelinks.protection.outlook.com/?url%3Dhttps%253A%252F%XXXXXXXXXXXXX.com%252FXXXXXXXXXX26data%3D04%257C01%257Cclaire%XXXXXXXXXXXXXX.com%257C273c37f355224b44ee5108d984aaae19%257C139a6d02f8e24e48a36234112eaf8154%257C0%257C0%257C637686690879366968%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C1000%26sdata%3DyPiZKrR5NwsWRFKD6ifodjDODs%252F17MgHg5Fo%252FX13JEg%253D%26reserved%3D0&amp;source=gmail&amp;ust=1655800920320000&amp;usg=AOvVaw306ckCa9Mepd42PwOf9-ZF"><span style="color:blue;text-decoration-line:none"><img border="0" width="600" height="124" id="m_-8336711089333984727Picture_x0020_2" src="cid:a647e9ce391170c30c295e76f3de9f30" data-image-whitelisted="" class="CToWUd" style="width:6.25in;height:1.2916in"></span></a></span><u></u><u></u></p></td></tr></tbody></table></td></tr></tbody></table><br class="Apple-interchange-newline"><!--EndFragment--><div data-from-addr=""
Troy Tessalone
Userlevel 7
Badge +14

@Jobv 

The src of an IMG tag need to be a link to a publicly accessible image file.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
J
Userlevel 1

@Troy Tessalone is there a way to do this when the scr is embedded in the email? To copy that in a way?

Troy Tessalone
Userlevel 7
Badge +14

@Jobv 

I don’t follow what you are asking.

Please clarify and provide a specific example.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
J
Userlevel 1

@Troy Tessalone well, in the example above, I take an html body from an email and use that body to send it again. Then the IMG tag is invalid. Is there a way to take the html body from the email (first step) and keep the IMG tag valid?

Troy Tessalone
Userlevel 7
Badge +14

@Jobv 

The Zap trigger step would have to have the HTML img srcs pointed to publicly hosted links.

Looks like either the HTML img src formats are pointing to some referenced id for the image (e.g. cid:XXX) and/or Outlook is doing some sort of conversion to the HTML while sending/receiving.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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