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I’m trying to upload a file to MS Onedrive, but the OneDrive app connection keeps disconneting, resulting in the zap step errorring each time.  thoughts?

Hi ​@promctllc 

Help links for using OneDrive in Zaps: https://zapier.com/apps/onedrive/integrations#help

 

 

thnx, troy. 

I’m now running into a “Access Denied” when trying to upload an attachment/file to my MS OneDrive.  ugh.

​@promctllc 

Help link for using files in Zaps: https://help.zapier.com/hc/en-us/articles/8496288813453

Post screenshots showing how your Zap step is configured in EDIT mode with the field mappings visible.

I get erros when adding inline snippets & file attachments, so I’m sharing via google drive:

 

https://drive.google.com/drive/folders/--ID removed by moderator--?usp=sharing

 

This post has been edited by a moderator to remove potentially sensitive information. Please remember that this is a public forum and avoid sharing sensitive details.

​@promctllc 

Help links about GDrive file link formats.

Reference the section about download and export.

 

I don’t understand.  :(    I have .png images.  how do I get them to you?

trying attachment method again.  fingers crossed.

​@promctllc 

Try removing the trailing / in the File field input after the mapped variable.

 

sneaky “/” marks!.  thnx.  removed.  but, now I’m back to the original “reconnection” issue (what’s diff this time is the actual connection doesn’t seem to be disconnected).

​@promctllc 

Do you have a OneDrive paid plan which is required to use the OneDrive Zap App?

You must have either a Business or Enterprise Microsoft 365 paid account.

 

I do have a paid MS 365 plan, but it is Personal, not Business.  Mystery solved, it appears.  Thanks for all your help with my issue.  I really appreciate it.  I’ll have to figure out a transition plan to a business plan.

Wow! Thank you for confirming that Troy’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.

I’ve run into that "OneDrive connection keeps disconnecting" error a few times super annoying, especially when you’re relying on a workflow that’s otherwise solid. A few things I’ve found helpful:

  • Disconnect and reconnect the OneDrive app in Zapier’s My Apps area it forces a fresh OAuth token.

  • Clear your browser cache or switch browsers; sometimes stale cookies mess things up—this helped me in a similar case where "Zap stopped working… can no longer send file to OneDrive" community.zapier.com+15community.zapier.com+15community.zapier.com+15community.zapier.com.

  • Double-check your OneDrive plan hasn’t changed or run out—sometimes limits kick in silently.

Mattew, thnx for the additional information on this topic.  Old cache seems to be a cause of a lot of overall web activity! :(  I’ve had pretty good success lately, but I’ll add your suggestions to my root-cause troubleshooting next time I get an unexpected disconnect.   Thanks again.  -Bob

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