Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi there, 

 

We have set up a zap with Tidio and Dynamics 365 so when somebody uses Tidio it creates a lead in Dynamics 365. 

 

The zap was working up until last week and we are now receiving the below error message (the URL is cut short on the error message so we can’t look at the any resolutions.

 

The app returned "The user d460ad99-1b87-eb11-a812-0022481a799b selected in the From field does not have the option enabled to allow other users to send the email on their behalf. See https://go.microsoft.com/fwlink/p/...". 

 

Wondering if anything has happened like this before and if anyone has a work around? Nothing we are aware of has changed in Dynamics 365. 

 

Thanks for any help! 

Jade

Hi @Jwarwick 

Good question.

 

This is the error message:

The user d460ad99-1b87-eb11-a812-0022481a799b selected in the From field does not have the option enabled to allow other users to send the email on their behalf.

 

Looks like the user being selected for the From field doesn’t have the proper permissions.

Hi Troy - Thanks for coming back!

We can’t see the from field in the zap to associate it to a user that would have the right permissions or do you think this needs to happen in Dynamics? 

 

Thanks for your help so far

Jade

@Jwarwick 

Check in Dynamics.

Reply


Terms & Conditions