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Answer

Mailing List capture - Trigger partner failure: key.match is not a function

  • April 18, 2024
  • 3 replies
  • 42 views
R

I have a simple Zap set up:

When a new order is created in BigCartel,
it creates a form submission in Kajabi

basically adds the person to my mailing list.

It has been working fine for months, but from yesterday I have been receiving emails advising me there is an error with it.

this is the error message:

"Trigger partner failure: key.match is not a function"

Has something changed somewhere that I need to fix please? Thanks for your help

Best answer by Troy Tessalone

Hi @RKE 

Check if the Zap trigger step needs to be updated. (help)

Check your Zap trigger app connection in Zapier here: https://zapier.com/app/connections

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • Answer
  • April 18, 2024

Hi @RKE 

Check if the Zap trigger step needs to be updated. (help)

Check your Zap trigger app connection in Zapier here: https://zapier.com/app/connections

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
ken.a
R
R
  • RKEBeginner
  • Author
  • Beginner
  • April 19, 2024

Thanks Troy, yes, it turned out there had been some update so I needed to recreate the trigger step. Thanks for your help!

ken.a
ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • April 22, 2024

That’s awesome @RKE! A huge thanks to Troy for pointing you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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