Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi,

I’ve had a Zap running for over a year and it tags the customer in Mailchimp with the product name when a customer signs up and this works fine. 

I’ve set up a similar Zap and I want it to add the tag FreeTrialCancelled once they’ve cancelled their free trial. This tag doesn’t get added in Mailchimp for some reason. 

Any help would be greatly appreciated.

 

 

​@Sota 

Kindly review the zap history to see if the trigger step is running properly when someone cancels, also make sure you are choosing the same audience in which you have created the tag and not a different audience.

Hi ​@Sota 

Check your Zap Run history to see the DATA IN/OUT for each step to help you trace the data flow and troubleshoot: https://zapier.com/app/history/

Hi ​@Sota,

I came across your post and wanted to check in — did Troy and ​@Mohammad_Shahzaib_Nawaz suggestion help resolve things?

If not, or if there’s anything else we can do, please let us know. Happy to assist!

HI, Unfortunately it’s still not working. I’ve checked the history and it says they are working but the tag isn’t on the contact.  The new customers are tagged but the cancelling ones aren’t. 

 

Are you able to investigate ​@ken.a please?

 

Hi ​@Sota,

Thanks for an update here.

Could you please try adding a Add Subscriber to Tag action after the Add/Update Subscriber action?

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

Terms & Conditions