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We’ve used the same, two-step, zaps to connect our LinkedIn events to HubSpot lists/forms for a few years with zero issues. We use the “New Lead Gen Form Response (Organic Content)” when a form is filled out that connects to “Create form submission” for HubSpot. It seems that the information that comes from LinkedIn Data Out shows the users LinkedIn ID + email. I’m not sure if this is a bug in Zapier? I’ve seen a few other issues that have been resolved this month and tried these solutions: 

  • Unconnected - Reconnected HubSpot account
  • Unconnected - Reconnected LinkedIn account
  • Created a new Zap

My understanding of code is very limited, I can figure it out if I have to but I’m hoping someone or Zapier has a solutions. Screenshots also describing problem. Thanks in advance! 

 

Hi there ​@lgt_accounting_admin,

It looks like you were affected by the LinkedIn Ads API migration. We have a help doc on how to tackle missing data in the action step here: https://help.zapier.com/hc/en-us/articles/29527732684045-Action-required-for-LinkedIn-Ads-users#h_01JMVM4ATV9MW2RHADE5W8RCBC

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

Unfortunately this did not fix the issue. We did have one person with 2 connections that I removed. But I’m still getting the error. They added their connection after the app update. Do you have any other ideas? Thank you for your help! 

Hi ​@lgt_accounting_admin,

Thanks for giving that a try!

I noticed that the email data from LinkedIn Ads Zap run might be different from the trigger sample data. Kindly refer to the screenshot below:

204e589b0112d1055f37e1631893d9ed.png
(view larger)

Could you please try to use the custom pill mapping method to manually map the data from the Zap run. Here’s how to perform the custom pill mapping:

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

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