Skip to main content
Question

Leads Sent to Incorrect Brevo List from Shopify Forms

  • November 28, 2024
  • 2 replies
  • 18 views

I’ve integrated Shopify with Brevo using Zapier to streamline my lead capture process. However, I’m encountering a persistent issue where leads, after being submitted via my website forms, are routed to the incorrect Brevo list.

Despite configuring Zapier to map the form submissions to the “Members” list in Brevo, they’re erroneously being placed in the “Not a member of” list.

I’ve reviewed the workflow setup in Zapier, confirmed the list settings in Brevo, and even re-synced the integration, but the problem persists. Has anyone experienced a similar issue with Zapier's mapping functionality?

Additionally, I’m seeking advice on optimizing this automation to ensure the leads are directed to the appropriate list, as well as any best practices for troubleshooting and enhancing the overall efficiency of my Shopify-to-Brevo integration.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • November 28, 2024

Hi ​@jhonnmadal 

Help us have more info by posting screenshots with how your Zap steps are outlined and configured in EDIT mode with the field mappings visible.


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • December 23, 2024

Hi there, ​@jhonnmadal! 👋

It’s been quite a while since we heard from you here, were you since able to get this solved on your own? 

If yes, it’d be great if you could share how you solved it. This would be super helpful to others running into similar issues and come across this post. 🙏

And if no, just send us some screenshots as Troy mentioned so we can take a closer look—just be sure to remove or blur any personal details first (you can use a tool like Zappy for that).

Looking forward to hearing from you!