About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces Zapier Canvas Zapier Chatbots

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Klaviyo & Wheel of Popups Connection - Internal Server Error

madmonkey

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

I am trying to reconnect a connection with Wheel of Popups. The connection has been working but then it suddenly expired. When I have tried to reconnect the app using API, I get an ‘internal server error’.

Wheel of Popups have confirmed there are no errors and it appears to be a bug. 

 

The connection to Wheel of Popups is active for one of our subdomains and works perfectly - as shown in the screenshot.

 

This is a huge revenue stream for our CRM Klaviyo and I’d appreciate any advice as to resolving it ASAP.

 

Thank you!

 

 

13 Attachments

3 replies

SamB
Rank
Userlevel 7
Badge +11

Welcome to the Community, @madmonkey! 🙂

Thanks for reaching out about this! I’m so sorry to hear this has happened. I did some checking on this end but couldn’t find any other reports of this behaviour at the minute.

Has anything changed to the details you’re using to connect to Wheel of Popups with? I’m just wondering if the API Key has expired or has been revoked somehow.

Could you try generating a new API Key in Wheel of Popups and then try reconnecting the app account again? It might also be worth entering the domain for your website when connecting, even though it’s marked as an optional field, just in case that helps.

Look forward to hearing how that goes! 

madmonkey

Nothing has changed with WoP. However, I have requested a new API key from Wheel of Popups but considering the API is already connected with our offer.mad monkeyhostels.com URL then I don’t believe there is an issue with the API. 

I have also entered the domain with the same results.

 

I believe the issue is on Zapier’s side. 

ken.a
Userlevel 7
Badge +6

Hi there @madmonkey,

It looks like you have already contacted our Support team regarding this issue. Here’s their latest response:

I just had a look at our logs and it looks like the account used for the Wheel of Popups connection is Unauthenticated. Just to cross out possible access issues here, could you double-check that the API Key and Website you entered are correct and that the API key has the right permissions to access data in Wheel of Popups? Please don't hesitate to share a screenshot of your permission level in their platform if you need a second pair of eyes on this one.

I suggest continuing the conversation with our Support team so that they can take a closer look on why this is happening.

Thank you for understanding!

Reply


Terms & Conditions