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Question

Keep getting "We hit an error adding your new account authentication failed" error message when trying to connect Hiro.fm to Zapier

  • May 13, 2025
  • 3 replies
  • 37 views

 Hello,

whatever I try (incognito mode, different browsers,..) I keep getting the following error message when trying to connect Hiro.fm to Zapier:

We hit an error adding your new account
authentication failed:

Make sure you click "Allow" or "Accept" on the permission popup
Double check your Account has the correct permissions
Check out our help docs for more information

(I do not see a popup window and have no popup blocker on)

Thank you very much in advance for your ideas on that.

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • May 13, 2025

Hi ​@LenaB 

Help links from Hiro.fm about their Zap app integration: https://hiro.fm/kbtopic/integrations/

You may have to try working with Hiro.fm to get the issue resolved with their Zap app integration.


  • Author
  • Beginner
  • 4 replies
  • May 14, 2025

Thank you !


SamB
Community Manager
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  • Community Manager
  • 9736 replies
  • June 12, 2025

Hi there, ​@LenaB! 👋

Did you have any luck with Hiro.fm’s help guides, or their Support team?

If so, would you be up for sharing what the solution was? It would be super helpful for others that might be running into the same issue when attempting to connect their Hiro.fm account. 🙏

Look forward to hearing from you!