Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Kajabi to ActiveCampaign update tag not showing option

  • July 12, 2023
  • 2 replies
  • 39 views
Dawn McGee

I have the following problem. I made two Zaps. One adds a new contact from Kajabi to Active Campaign and the other adds a tag from Kajabi to Active Campaign. The first one works and the second one doesn't even though the contact is added to Active Campaign and even though no error was reported when creating the Zap.

I also tried another option where I'm on the first Zap when a contact from Kajabi is added to Active Campaign and I tried as the next step to add the update tag, but it doesn't give the options for the Kajabi trigger and Active Campaign reaction that it needs.

Can you help, please?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 9751 replies
  • July 12, 2023

Hey there @Dawn McGee, welcome to the Community! 

To help us get a bit more context, can you please share a screenshot showing what fields and settings have been selected in the Action section of the ActiveCampaign action step which isn’t adding the tag correctly?

I’d like to take a look at the set up there to see if there’s anything on that could be causing an issue here. Please remove/hide any private information from the screenshot before sharing (like names, email addresses etc.). Looking forward to hearing from you on this!

F

Have you resolve this?

Terms & ConditionsAccessibility statement