Hi everyone,
I’m trying to connect a Jotform to Zapier so I can send form submissions into GoHighLevel (LeadConnector).
However, Zapier is not receiving any of the actual form answers.
When I test the Jotform trigger, Zapier only shows:
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Submission ID
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Form ID
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Created At
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IP Address
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A collapsed “Answers” object that cannot be expanded
📸 This is what I see in Zapier:
(only metadata, no field values)
Submission ID: 6411066636485873382 Form ID: 253424133947357 Created At: 2025-12-09 11:24:24 IP Address: 80.2.28.46 Answers (cannot expand)
But the form submission ** DOES contain all form fields**, and I receive them correctly by email:
📸 Example email content (fields are definitely submitted):
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Full Name: ali mota***
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Email: a.mota****@rank****.com
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Phone: 07******58
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Post Code: S****L
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Reason to Visit: Facial Aesthetics
So the data exists — but Zapier does NOT fetch it.
✔️ Steps I have already tried:
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Reconnected Jotform to Zapier
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Created a new submission
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Clicked “Find new records”
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Clicked “Load More”
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Checked Jotform Form Settings (form is enabled)
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Looked for a “send post data” option (not available)
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The form is not encrypted
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The “Answers” array still refuses to expand
Still no success — Zapier continues to show only metadata, not the submitted field values.
❓ My Question:
What causes Jotform → Zapier to fail to send form field values, and how can I force Zapier to receive the full “Answers” dataset?
Is this related to:
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EU data residency?
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Jotform account region?
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A missing integration setting?
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A Zapier bug with Jotform’s new API?
Any help or workarounds would be amazing!
Thank you!
