Jotform to Shipstation issue - The app returned "The request is invalid."

  • 8 December 2022
  • 2 replies

I am trying to link a jotform to ship station but keep getting this error.The app returned "The request is invalid.".

I have checked the required fields and all are linked and tried to remove as much as possible. Any ideas of how to troubleshoot/fix

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2 replies

Userlevel 7
Badge +8

Hi @fionab2022 


Please provide some screenshots to be able to help you. 


usually this type of error happens when you pass a wrong value to one of the fields. For example, a field is expecting an ID but you pass a Name instead. 


Check this topic for more details on this 



Userlevel 7
Badge +9

Hey there, @fionab2022! I wanted to stop by and see if you were able to get this sorted? 🙂

If you’re still working on this, as @MohSwellam mentioned, sharing any screenshots (with any personal details removed) of your zap setup is super helpful for troubleshooting. 

Keep us posted! 🤗