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Question

Jotform connection issue when want to set up this as a trigger: This auth is expired.

  • 30 June 2024
  • 3 replies
  • 21 views

I am trying to connect to Joltform, and I get what is seen below in the screen shot I have taken. I am not sure if its zapier side, or Joltform. Please help!

 

3 replies

JammerS
Userlevel 7
Badge +5

Hi @Dusan, 

 

Welcome to the community. Before we dive deeper into this issue, have you checked the Jotform settings for the authentication section? You can reconnect it on your Jotform account and try logging back in. If the problem persists, you can contact Jotform support since they manage the app.

D

Hi @JammerS ,

Thanks for your response!
I restart everything from my end. Can you please check if there is a possibilities that problem is on the Zappier end.

Let me know when you check and look forward to hear your thoughts.

Best,

ken.a
Userlevel 7
Badge +6

Hi there @Dusan,

I’m jumping in to see if I can help!

Do you have an "enterprise/branded/company" domain with Jotform — something like company.jotform.com ? Those kind of accounts are not able to use JotForm's Zapier integration. If you have an enterprise/branded/company domain, you will need to use the Jotform Enterprise version: https://zapier.com/apps/jotform-enterprise/integrations

Hopefully, this helps!

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