Best answer

Jira Service Desk action date field missing

  • 26 January 2022
  • 3 replies

adding a webhook to create a ticket for new users.


connecting to jira service desk looks successful, as well as selecting the project, and request type.

however it doesn’t pull all the fields i want to populate. it pulls the string fields but the “Start Date” field doesn’t appear.


are date fields supported? i see in other posts that it is showing up?

the field is definitely in the project/request type/form.  I can make it required which makes the ZAP fail error 400. 

Thank you!


Best answer by SamB 26 January 2022, 10:30

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3 replies

Userlevel 7
Badge +14

Hi @SpringB 

You may want to try opening a ticket with Zapier Support here:

@Troy Tessalone  will do, thank you

do you know if it “should” work?

Userlevel 7
Badge +11

Welcome to the Community @SpringB! :)

I did some checking and it looks like the Jira Service Management app only supports the following field types at present:

  • String
  • Single select (single values)
  • Multi select (multiple values)
  • Radio button
  • Checkbox 

So unfortunately, Date fields don’t appear to be supported at the moment. We’ve got a feature request open to support other field types including Date fields so I’ve gone ahead and added your vote for that. I don’t know when that would be implemented by, but we’ll reach out to you via email as soon as it is!