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Best answer

Jira Service Desk action date field missing

  • January 26, 2022
  • 4 replies
  • 346 views
S

adding a webhook to create a ticket for new users.

 

connecting to jira service desk looks successful, as well as selecting the project, and request type.

however it doesn’t pull all the fields i want to populate. it pulls the string fields but the “Start Date” field doesn’t appear.

 

are date fields supported? i see in other posts that it is showing up?

the field is definitely in the project/request type/form.  I can make it required which makes the ZAP fail error 400. 

Thank you!

Best answer by SamB

Just circling back here with a quick update to share that the feature request has been implemented! 🎉

There’s now "Priority", "date", "date and time", and "number" field types available on Create Request Jira Service Desk actions. 

Thanks for your patience on this. If you run into any issues with these new fields, please start a new topic or reach out to our Support team directly so we can help out. 🙂

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • January 26, 2022

Hi @SpringB 

You may want to try opening a ticket with Zapier Support here: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor
S
  • SpringB
  • Author
  • New
  • January 26, 2022

@Troy Tessalone  will do, thank you

do you know if it “should” work?

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • January 26, 2022

Welcome to the Community @SpringB! :)

I did some checking and it looks like the Jira Service Management app only supports the following field types at present:

  • String
  • Single select (single values)
  • Multi select (multiple values)
  • Radio button
  • Checkbox 


So unfortunately, Date fields don’t appear to be supported at the moment. We’ve got a feature request open to support other field types including Date fields so I’ve gone ahead and added your vote for that. I don’t know when that would be implemented by, but we’ll reach out to you via email as soon as it is!

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • Answer
  • August 21, 2026

Just circling back here with a quick update to share that the feature request has been implemented! 🎉

There’s now "Priority", "date", "date and time", and "number" field types available on Create Request Jira Service Desk actions. 

Thanks for your patience on this. If you run into any issues with these new fields, please start a new topic or reach out to our Support team directly so we can help out. 🙂

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