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Hi there, I have a simple Zap that takes a form submission from Webflow and uses that info to create a ticket in Linear. Today, this Zap stopped working, with the UI displaying an error saying the Linear account connection is expired. When I click on `Reconnect this account`, the action seems to succeed in Linear, but the connection still shows as expired in Zapier. Does anyone know the cause of this?

 

Here’s a screenshot of my Linear settings, which shows that Zapier is authorized 

 

Hi ​@Pluto Engineering, welcome to the Community! 🎉

Sorry to hear of the trouble with your Linear account. Hmm, looking at the screenshot it seems that the account you’re attempting to reconnect is a connection to an older version of the Linear app—as I’m seeing the version number (2.14.0) displayed:

ad447bfea373bbb3d6eea5aefc8b66d2.png

Is the Zap using the latest version of the Linear app? If not, can you try upgrading it and adding a brand new Linear account connection to see if that sorts it?

Keep us posted on how it goes!


Hi ​@SamB , that worked thanks! Not sure how we were on such an old version


Yay, that’s so awesome to hear ​@Pluto Engineering! Really pleased that did the trick. 😊

Do reach back out if you hit any other snags—always happy to help. In the meantime, happy Zapping! 😁⚡️