I created an internal form for my company to track reworks, and the responses should be transmitted to a Google Sheet, where I mapped each piece of data to its specific column in Zapier during the setup. It worked for almost a year, but suddenly stopped working, and I've tried everything. I even reconnected the Gravity Forms account to Zapier, creating a new API key, but I couldn't resolve the issue. In the test environment, everything works, but once published, it doesn’t function.
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Hi
Help links for using Gravity Forms in Zaps: https://zapier.com/apps/gravity-forms/integrations
Do you have a Gravity Forms Pro+ plan?
Are there Zap Runs activity or not?
Do Zap Runs have errors?
Check Zap Runs here: https://zapier.com/app/history/
Hi Troy,
Yes I have Gravity Forms Pro+ plan, the zap is active and I don’t have errors
Did you review the help links for using Gravity Forms in Zap?
Help links for using Gravity Forms in Zaps: https://zapier.com/apps/gravity-forms/integrations
Webhook Workaround option:
Hi
In such cases, it's recommended that you open a support ticket directly with Gravity Forms. There could be a number of reasons why the form isn't triggering the Zap, such as:
- There might be conditional logic configured on the Zapier Feed that is preventing the submission.
- It's possible that you do not have a Zapier Feed for the specific form in question has stopped working.
You can contact the owner of your account to open a support ticket, or you can directly reach out to Gravity Forms at https://www.gravityforms.com/open-support-ticket/. They should be able to assist you with troubleshooting the issue further.
Hopefully, this helps.
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