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Hi team, 

I am experiencing a widespread issue with the integration between Facebook Lead Ads and Zapier. The leads coming from Facebook either fail to proceed to the next stage in the workflow or arrive only partially. The specific error message I am receiving is:

Error message: "Error while hydrating data from Facebook Lead Ads: The app returned 'Unsupported get request. Object with ID does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation."

This issue is impacting our campaign significantly, as the leads are not being processed correctly. Could you please provide information on the nature of this problem and when it is expected to be resolved? Additionally, are there any immediate steps I can take to troubleshoot or mitigate this issue?

Your assistance in resolving this matter promptly would be greatly appreciated, as it directly affects our lead generation efforts.

Thank you for your support and I look forward to your prompt response.

Same here please fix ASAP

Same here, please fix this! Clients are not happy!

Hi friends,

Facebook Lead Ads experienced an outage on its platform, which affected your Zaps. This issue stems from a broader Meta incident that is impacting all users of the Facebook Graph API, including us here at Zapier.

You can view more info in this Meta Developer Community Post.

Additionally, you can also get updated about the issue here: https://status.zapier.com/incidents/s3gw554r1rdr

Hopefully, this helps.

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