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Issue connecting 17Hats to Klaviyo

  • 12 November 2023
  • 9 replies
  • 59 views

Userlevel 1

Hi, I’m trying to add new contacts in my 17Hats to Klaviyo List. But it keeps failing creating a new subscriber and keeps returning an error with no further details when I did the test connection. Please help!

 

 

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Best answer by Troy Tessalone 12 November 2023, 19:01

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9 replies

Userlevel 7
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Hi @Carmen Tseng 

Good question.

We would need to see screenshots with how your Zap step is configured.

Userlevel 1

Hi @Troy Tessalone , thanks! Here are the set up I did so far:

 

 

 

Userlevel 7
Badge +14

@Carmen Tseng 

Things to check/try:

  1. Check your Klaviyo app account connections to Zapier here: https://zapier.com/app/connections
  2. Check if the list is a double opt-in as per the List field description more
  3. Try testing with a different trigger example data

 

 

Userlevel 1

@Troy Tessalone it’ve set it to single opt in. Do you mean testing different test data? I tried all the it pulled from 17 Hats, no luck! Any other ideas?

Userlevel 7
Badge +14

@Carmen Tseng 

Is the email address already a subscriber of the List?

 

 

Userlevel 1

@Troy Tessalone no it wasn’t.

Userlevel 7
Badge +14

@Carmen Tseng 

Wondering if it is related to the Phone # format.

Try removing that mapped variable and test.

 

Userlevel 7
Badge +14

@Carmen Tseng 

Another thing to check, is if that email address has been blacklisted or has opted-out/unsubscribed.

Userlevel 1

@Troy Tessalone THAT WORKED!!! Gosh Klaviyo is so pedantic with the formatting of cells. You’re a genius and life saver, thank YOU!!!!

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