ISBN/SKU is missing


Hi, I’m having this same problem and have tried the solution above which doesn’t seem to work- I’m completing all of the drop downs without issue save for the ISBN one which is having trouble. I’ve included a screen shot below. 


Thanks in advance for any help,




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5 replies

Userlevel 7
Badge +6

Hey there @ZoeLouise,

Welcome to the Community! 🎉

Before we dig deeper into this, would you mind sharing a detailed screenshot with how your Zap is configured especially the trigger step. Please don’t include/blur out any personal information in the screenshot.

Thanks! 😊

Hi Ken, Thank you- is this screenshot sufficient or would you need to see any other parts? 



Userlevel 3
Badge +4

Hi @ZoeLouise 

Thanks for sharing the screenshot.

Could you try creating a test sale in Payhip and test the trigger again? After you’ve created a sample data from Payhip, load more samples from the test trigger and see if it will pull up the one you created.

Let me know what happens. I’m keen on getting this sorted out for you.

Hi Charlie, 


Thank you- that does seem to have made some progress and it is now picking up the sku/isbn. I’ve made sure that it matches perfectly with that recorded on my book on bookvault, but am now encountering the below error message. The book does exist and does belong to me. Do you have any ideas how I might resolve this?

I’m also just wondering once I have this first one sorted, do I need to create a separate zap for each of the books in my payhip store (i have a paperback and a hardback). 

Thank you



Userlevel 3
Badge +4

Hi @ZoeLouise 

Thank you for confirming that it worked.

Could you send a screenshot of how you’ve set up the action step? (If there’s any personal information, kindly blur them.)

Make sure to include all the steps from the action. This would allow me to check further.