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Answer

Is there a way for the Zap to only trigger on 5-star reviews using Google Business Profile in Zapier?

  • October 4, 2024
  • 4 replies
  • 128 views
R

I was pleased to come across your article about automatically responding to Google Business Profile reviews: https://zapier.com/blog/reply-to-google-my-business-reviews/

I set up a Zap and tested it, and it’s finally working! However, I've encountered one issue. It appears that the Zap template allows AI to respond to all reviews, whether they're positive or negative. wondering if there's a way to have the AI only respond to 5-star Google reviews and ignore or skip those with 4 stars or less. Is that Optional step Possible?

 

 

Best answer by Troy Tessalone

Hi @ros1166 

If there is a data point that you want to filter by, you can use a Filter as Step 2: https://zapier.com/apps/filter/help

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • Answer
  • October 4, 2024

Hi @ros1166 

If there is a data point that you want to filter by, you can use a Filter as Step 2: https://zapier.com/apps/filter/help

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
R
ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • October 7, 2024

Hi @ros1166,

I just came across your post here and wanted to check in here to see how you’re getting on. Were you able to follow Troy’s suggestion here?

Please do let us know if you’re still in need of some help on this at all - happy to assist further! 🤗

R
  • ros1166
  • Author
  • New
  • October 7, 2024

Thanks @Troy Tessalone 

ken.a
ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • October 8, 2024

That’s great @ros1166! A huge thanks to Troy for pointing you in the right direction!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗

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