Hi ​@ManUptoCancer_Tech 

Zap trigger step errors can be tougher to troubleshoot.

Screenshot shows the Zap trigger type is instant via a webhook.

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

Thanks for the link!  I’ll contact them

You can also try reconnecting your Zoho Backstage account, as some times the access tokens expire and zapier doesnot automatically refresh those tokens, also try deleting the trigger step and adding that again after re-connecting the account.

Thanks Mohammad.  I’ve tried recreating the connection already but it hasn’t helped.  I’ll try deleting the trigger, or maybe even just recreating the whole thing (very simple zap). I’ll do this tomorrow and will let you know. I’ve also opened the ticket so I’ll see what they say.  . 

Hi ​@ManUptoCancer_Tech,

Thank you for trying the suggested steps. Since recreating the connection didn’t resolve the issue, deleting the trigger or rebuilding the Zap might help. If the problem continues, we’re here to assist further. Reaching out to the support team was also a good step, as they can offer deeper insights and assistance.

We appreciate your patience as we work through this issue and are committed to helping you find a solution.

Hi JammerS, thanks for getting back to me.  I opened a ticket w/ support and they confirmed this is a bug w/ Zoho backstage and multiple users have reported this.  They said it’s up to Backstage to resolve and my account has been added to the affected users.  

Thanks so much for the update here, ​@ManUptoCancer_Tech.

Sorry to hear that you’re running into a bug with the Zoho Backstage app. We’ll keep an eye on the bug report and if there’s any workarounds shared there we’ll be sure to let you know!

Appreciate your patience in the meantime, hopefully it’ll be resolved soon.