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Interfaces: Managed Users Unable to Login

  • May 10, 2024
  • 1 reply
  • 72 views

We have a interface that has managed users (new), with magic link, google, and approved domains toggled on. 

For the majority of the users, it works perfectly. However, a select few encounter an error when trying to log in, “There was an error with your login. Please try again.” Everyone is using the same Google auth login with the same domain. 

We've found a workaround where if we delete their user profile from the managed user list, they can then log in successfully. However, they are timed out in less than an hour and the same error reappears.

Anyone have an idea how to fix this? 

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1 reply

SamB
Community Manager
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  • Community Manager
  • May 14, 2024

Hi @RyanS, welcome to the Community! 🎉

I did some checking on this end but couldn’t see any existing bug reports that match the behaviour you’re describing here, but it could just be that you’re the first to report this. 

I can see that you’ve already reached out to the Support team and they’ve passed your support ticket over to the Zapier Interfaces team which is perfect. They’ll be able to dig into the logs for your account to investigate further and can open up a bug report for this as necessary.

Please do keep us updated on how you get on with them, keen to sure this gets sorted! 🙂