This post was split from the topic: Troubleshooting Usersnap Integration
Hi,
So I tried a different project and ended up getting a successful trigger! Thank you for your help on that :-)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/e7b44f10-244b-4e1d-8719-b1e01936fc06.png)
However, I am now encountering an error on the Intercom side:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/8b218fec-6634-42df-86d1-8329f22e0c6a.png)
I did some searching and saw that it’s trying to map the user who submits the ticket from Usersnap to a user in Intercom. Is that correct? Is there a way where that isn’t required?
Best answer by SamB
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