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Hi everyone,

We’re running into an issue with one of our Zaps that integrates Zoom with Salesforce. The Zap is supposed to trigger when a user registers for a Zoom event and then create a corresponding campaign member record in Salesforce.

The issue is that it’s working for some registrants but not all—certain Zoom registrants aren’t being captured in Salesforce, and we’re unsure why. The Zap is active and configured correctly to the best of our knowledge, so we’re trying to understand what might be causing the inconsistency.

Has anyone experienced something similar or have ideas on what might be going wrong? We're especially curious if this could be due to timing issues, data discrepancies, or limits on either platform.

Any insights or suggestions would be greatly appreciated!

Thanks in advance!

Hello ​@Teach For India ,

 

You can try troubleshooting your workflow by temporarily adding a catch-all step in your Zap that logs all Zoom registrations to a Google Sheet, this helps isolate Zap triggers vs Salesforce issues OR add an email logging or a Slack notification step before the Salesforce action to confirm every registrant is at least entering the Zap.

Also, Zoom triggers can be unreliable, especially if they’re tied to a recurring webinar. Look also in your Zapier history to see if the Zap ran for the missing registrants at all. If it didn’t trigger, it could be a Zoom-side issue. Salesforce may also reject the creation of campaign member records if there are duplicate management rules or validation rules in place.

Hi there, ​@Teach For India 👋

How are things progressing? Did the suggestions from Sync9-Solutions help to get things sorted?

If not, can you confirm what trigger you’re using is it the New Meeting Registrant or New Webinar Registrant trigger? And are there any differences between how the registrants that are triggering the Zap are being added, verses those that aren’t being added? 

Looking forward to hearing from you! 🙂

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