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Question

Image not imported to PDF file since SSL certificate was expired

  • January 3, 2025
  • 2 replies
  • 9 views
Z

We use Zapier to connect our WordPress and Salesforce systems. Through a Gravity Form on the website, an email is generated with a PDF file attached (through PDF Butler). For the past few days, the image in the PDF has not been loading. The URL is correctly loaded into Salesforce, but somehow the image cannot be imported in the PDF file.

This might be due to our SSL certificate having expired and then being renewed. The website was temporarily down during this process, and the issue seems to have started around that time.

Does anyone have any idea what might be causing this?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • January 6, 2025

Welcome to the Community, ​@ZHC! 🎉

I’ve not come across any other reports of this yet, so it may well be the changes to the SSL certificate that are causing issues. 🤔 

I’d suggest checking out our Fix SSL certificate failures in Zaps guide to ensure that the renewed SSL certificate has been installed correctly. And it might also be worth reconnecting your Gravity Forms account in the Zap to see if that gets it correctly importing the image.

Looking forward to hearing how that goes! 

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • February 18, 2025

Hi there, ​@ZHC 👋

Just wanted to check in to see if you were able to resolve this issue. Did the SSL guide or reconnecting your Gravity Forms account help? Or did you find a different solution?

Let me know if you’re still running into any trouble on this—I’d be happy to help!

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