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Question

I can't use Basecamp Next with existing Basecamp Account, but I already have Basecamp 2

  • January 16, 2024
  • 3 replies
  • 83 views
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When I tried to connect to my Basecamp account, Zapier replied with the following error:

“You can’t use Basecamp Next with your existing Basecamp accounts. This app only works with Basecamp 2.”

However, I am using Basecamp 2.3.14, the latest version.

Any suggestions? Thank you.

 

2 Attachments
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • January 16, 2024

Hi @feliciaSF 

Some help articles to review for using Basecamp 2/3.

https://zapier.com/apps/basecamp2/help

https://zapier.com/apps/basecamp3/help

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
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  • feliciaSF
  • Author
  • New
  • January 16, 2024

I just reviewed the links and unfortunately they don’t cover my issue. But thank you for sending them along.

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • January 16, 2024

@feliciaSF 

You may want to try reaching out to Basecamp Support for possible guidance.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
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