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I can't access the zap I've made so far.

  • 24 June 2022
  • 2 replies
  • 45 views

I tried to change the address of my account with Zapier, but it failed.

I can't access the zap I've made so far.

 

The zap I made so far is still working, so it seems that the data has not disappeared.

Please tell me how to access it again.


 

status

I tried to change my email address in the "Email" field of the

I entered the address and made a change request, but I did not receive the confirmation email.

I didn't click the link in the confirmation email, but the zap stored in my account has disappeared.

Neither the email address before the change nor the email address after the change can confirm the past zap.

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Best answer by jesse 27 June 2022, 23:02

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Userlevel 7
Badge +14

Hi @sotaro.matsushita 

You will need to open a ticket with Zapier Support for help with accessing your Zapier account: https://zapier.com/app/get-help

Userlevel 7
Badge +9

Hey @sotaro.matsushita Oh no - I’m sorry you’re unable to retrieve your Zap! This can happen when registering an email address with a typo. We build the Zap, log out, login with the correct email, and it looks like the Zap has disappeared when really, it’s on the account with the misspelled email. 😔 That may not be what’s happening here but this is something I have seen often.

It looks like you were able to get in touch with our support team who said: 

Can you try recovering the account by resetting its password? You can reset your password at the following link:
https://zapier.com/app/login/forgot
If you don't receive a password reset email, please check your spam folder to see if it may have ended up there.
 
Once you've retrieved the account, you could try changing the email address by following the instructions on this page:
https://zapier.com/help/account/account-settings/change-your-zapier-account-email-address
 
Please give this a shot and let me know if you run into any issues - we want to make sure you're up and running.

If you are continuing to run into issues with account access, continuing to reply to your support thread is going to be the best way to get this resolved as we are unable to assist with account/Zap recovery in the Community. 

Best of luck! Hoping this gets sorted out for you soon. 🤞

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