I have a flow set up that creates a new issue in JIRA form a Hubspot form submission. I am trying to use the Add Attachment to Issue in Jira Software Cloud, but the attachment is showing up as a text/html file. I’ve tested both a PDF and a .doc and it does the same thing.
Best answer by Troy Tessalone
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+14
Hi
Good question.
The mapped variable needs to be a file object or a file link.
The value for the mapped variable is neither of those.
Thanks Troy. I’m not quite sure how to map that to a file object or link? The attachment is being submitted through a field in Hubspot (on the same form that triggers the sequence in step 1)
For mapping an attachment, I see the form fields, or the below JIRA fields
+14
Did you test as an end user before pulling thru fresh examples in the Zap trigger step to use to configure your Zap actions?
For example
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The mapped variable value in this example screenshot is: Sample Upload a… calendar Value
That is not a valid value in the form of a file object or a file link.
Try changing the Zap trigger test data.
Can you post screenshots from the Zap trigger DATA OUT for that field?
+14
The file link needs to be a publicly accessible direct download link.
You may need to add this Zap action: HubSpot - Get File Public URL
+6
Awesome! Glad to hear Troy was able to help you out
If you have any other questions, please don’t hesitate to reach out. We’re always happy to help! 🤗
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