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Question

Hubspot Call Objects don't have the "Outcome" Property?

  • June 3, 2025
  • 4 replies
  • 22 views

earlywork_team
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Hi team 👋

I’m trying to build an automation that logs all Hubspot calls into a Google Sheet. However, I can’t seem to be able to access the outcome property which I’d normally be able to get in a csv export.

Feels like quite an important property so just wondering if I’m missing something here?

Logged call in Hubspot with the Outcome

 

Available Zapier fields

 

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4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • June 3, 2025

Hi ​@earlywork_team 

For us to have more info, post screenshots showing:

  • which HubSpot Zap trigger/action you are using
  • how your HubSpot Zap step is configured

 

TIP: Make sure to select Additional Properties to Retrieve.


earlywork_team
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  • Author
  • Beginner
  • 12 replies
  • June 3, 2025

Hey ​@Troy Tessalone! Thanks for jumping in

Currently using the “New Engagement” trigger in Hubspot with the “Call” type. And there doesn’t seem to be an option to retrieve additional properties

 

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • June 3, 2025

@earlywork_team 

You may have to explore using the HubSpot API to “Find Engagement” to see if that returns the desired data point.

 

Zap action: HubSpot - API Request

OR

Zap action: HubSpot - Custom Action


SamB
Community Manager
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  • Community Manager
  • 9736 replies
  • June 16, 2025

Hi there, ​@earlywork_team 👋

Just came across this wanted to check how you got on with Troy’s suggestions. Were you able to find the missing info using a Find Engagement, API Request or Custom action?

Let us know how it’s going, want to make sure you’re all set! 🙂