My Agent in the zap is creating a summary and the workflow is waiting for the response but while accessing the response_text it is empty. Added a filter to go to the final step of writing the summary to confluence only if the wait is over.
please let me know if any idea on this
Best answer
How to troubleshoot empty response_text in Zapier Agent Response
- Beginner
- 9 replies
Best answer by SamB
Hi
Just came across this and spotted you reached out to our Support team about this and they were able to help get it sorted. Seems the solution was to use custom pill mapping to manually select the summary field. I’ll share the details of the solution here in case it’s helpful to others that might be having similar issues:
Can you try pasting the below value in the Body field of the Confluence Cloud action?
{{305256882__agent_response__response_text__summary}}
It should look something like this when you're finished:
(view larger)
Then publish the Zap, try to replay a failed Zap run, and let's see if that helps out here.
(view larger)
If it’s helpful you can learn more about custom pill mapping to select fields here:
I’ll go ahead and mark this as the best answer for now as their suggestion appears to have done the trick. Feel free to reach back out if we can help with anything else though. Until then, happy Zapping! ⚡
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
+14- Zapier Orchestrator & Solution Partner
- 34072 replies
Hi
For us to have more info, post screenshots showing what you are referring to.
+11- Community Manager
- 9736 replies
- Answer
Hi
Just came across this and spotted you reached out to our Support team about this and they were able to help get it sorted. Seems the solution was to use custom pill mapping to manually select the summary field. I’ll share the details of the solution here in case it’s helpful to others that might be having similar issues:
Can you try pasting the below value in the Body field of the Confluence Cloud action?
{{305256882__agent_response__response_text__summary}}
It should look something like this when you're finished:
(view larger)
Then publish the Zap, try to replay a failed Zap run, and let's see if that helps out here.
(view larger)
If it’s helpful you can learn more about custom pill mapping to select fields here:
I’ll go ahead and mark this as the best answer for now as their suggestion appears to have done the trick. Feel free to reach back out if we can help with anything else though. Until then, happy Zapping! ⚡
- Beginner
- 9 replies
Yes, it worked for me but I asked a follow-up question and waiting for the reply.
Can you please let me know how to obtain this?
{{305256882__agent_response__response_text__summary}}
In my case I am not sure how you got the above. In case if I am creating another agent for different usecase how can I get the output?
+6- Zapier Staff
- 3527 replies
Hi
To access a specific dynamic field like {{305256882__agent_response__response_text__summary}} in Zapier, ensure that the action step generating it—typically from an integrated app like a chatbot—is correctly configured to return detailed output fields. When creating a new agent, set it up similarly by enabling relevant data outputs and mapping those fields in Zapier. After setup, test the Zap to confirm the desired data is being captured accurately.
Let us know if you need further assistance. We're here to help.
+11- Community Manager
- 9736 replies
Hey
The {{305256882__agent_response__response_text__summary}} is known as a “custom pill”. It’s the internal reference for the field itself. It’s normally used in cases where the test data in a Zap isn’t providing the same fields that are output when a Zap in switched on and running live.
It’s made up of two parts the Node ID of the trigger or action where the field is located and the Field Name.
You can obtain the Node ID e.g. “305256882” from the page URL when editing a Zap. For example:
And you’d obtain the field name part e.g. “agent_response__response_text__summary” from looking at the field name that is returned by the Agent action in a live run of the Zap.
I’d recommend checking out this guide which explains it in more detail:
Hope that helps to clarify things. Let us know if you have any further questions, want to make sure you’re all set!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.