Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

How to stop Zapier from sending me follow up emails due to delay feature every two minutes?

  • December 12, 2025
  • 4 replies
  • 18 views
K

I have created a Zap with a split path. It’s connected to Gmail. Basically, if I received any email from the customer regarding the negative or neutral feedback, there are two paths:

Path 1: The zap will identify the negative emails using the search queries, it will send an immediate acknowledgement email to the customer, and it will send another escalation email to the support team
Path 2: The Zap will identify the neutral emails using the search queries, it will send an immediate thank-you email to the customer, and it will send a follow-up email after a 24-hour delay to the customer.

But this zap is not working out right now; it keeps sending the follow-up email to my email every two minutes. I tried to run it and troubleshoot using Copilot, but it shows perfectly fine during the test. But when I publish it, it starts sending the follow-up email to me every two minutes.
How should I resolve it?

4 replies

moid-space
Forum|alt.badge.img
  • moid-space
  • New
  • December 12, 2025

Your Zap is looping because Gmail keeps retriggering the same email. Label it as processed and Filter out labeled emails, loop stops.

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • December 12, 2025

Hi ​@Krushnall 

Sounds like you may have created an infinite loop: https://help.zapier.com/hc/en-us/articles/8496232045453-Zap-is-stuck-in-a-loop

 

You probably need to use this Zap trigger: Gmail - New Email Matching Search

You need to specify which Folder/Label to watch via the search operators: (e.g. in:inbox)

 

For us to have more info, post screenshots showing how your Zap steps are outlined and configured.

Make sure to show how Zap step 1 is configured.

 

TIP: Click field labels to see tooltips with more info.

Help links for using Gmail: https://zapier.com/apps/gmail/integrations#help

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • December 17, 2025

Hi there ​@Krushnall 👋

I agree with moid-space and Troy here, definitely sounds like you may have made an accidental Zap loop! Were you able to get it fixed by switching the Zap trigger and/or selecting the specific folder/label for it to look for?

Want to make sure this gets sorted, so keep us posted on how you’re getting on. 🙂

drtanvisachar
Forum|alt.badge.img+1

I have created a Zap with a split path. It’s connected to Gmail. Basically, if I received any email from the customer regarding the negative or neutral feedback, there are two paths:

Path 1: The zap will identify the negative emails using the search queries, it will send an immediate acknowledgement email to the customer, and it will send another escalation email to the support team
Path 2: The Zap will identify the neutral emails using the search queries, it will send an immediate thank-you email to the customer, and it will send a follow-up email after a 24-hour delay to the customer.

But this zap is not working out right now; it keeps sending the follow-up email to my email every two minutes. I tried to run it and troubleshoot using Copilot, but it shows perfectly fine during the test. But when I publish it, it starts sending the follow-up email to me every two minutes.
How should I resolve it?

Hello ​@Krushnall 

What’s likely happening is that the follow up email you send is matching the same Gmail trigger or search query that starts the Zap. Since Gmail triggers poll frequently, the Zap keeps picking up the new email and running again, which explains the every two minute loop once it’s live.

A few things to check and fix:

First, make sure your Gmail trigger is not set to “New Attachment” or a broad “New Matching Search” that includes emails you send. If you’re using a search string, explicitly exclude your own email address using something like
-from:you@yourdomain.com

Second, add a guard step right after the trigger. Use a Filter or a Paths condition that stops the Zap if the email is from your own address or contains the subject line of the auto replies you’re sending.

Third, confirm that the follow up email action is not labeled or starred in a way that causes it to match the original Gmail search query. Labels are a common hidden cause of loops.

Finally, if you need the follow up to run only once per conversation, store the Message ID or Thread ID somewhere like Storage by Zapier or a table and check it before sending the delayed email.

If you want, feel free to share the exact Gmail trigger type and search query you’re using and I’m happy to help you tighten it so the loop stops for good.

Zapier Solutions Partner-Monday Wizard
Terms & ConditionsAccessibility statement