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Question

How to resolve Profile ID prompt when creating a new Zap in Zapier

  • December 15, 2024
  • 3 replies
  • 20 views

Update: I found the issue and corrected it. So I’m good now.

 

I am brand new to Zapier and am creating a new Zap to add new contacts from my OwnerRez (vacation rental booking software) account to my Klaviyo marketing email list.

Everything went fine doing as directed until I got where I am being instructed to “Map the relevant guest information from OwnerRez to the corresponding fields in Klaviyo. Make sure to use the "email_address.address" field from OwnerRez to correctly map the email to Klaviyo,” and instead of being able to do that, I am instead being forced to enter a Profile ID, and am presented with a list of possible IDs of ny OwnerRez contacts to enter.

So this doesn’t make any sense to me. How do I proceed?

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3 replies

JammerS
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  • Zapier Staff
  • 2203 replies
  • December 16, 2024

Wow! Thank you for confirming that your resolution got the Zap running. Do you mind sharing the resolution so our Community member can use it as reference with the same issue?


@JammerS here’s how to fix it:
 

  • Click the 3 dots near Profile ID field
  • Select “Custom” 
  • The + sign will now appear - select the field from the trigger you want to use as Profile ID

 


JammerS
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  • Zapier Staff
  • 2203 replies
  • February 4, 2025

Hi ​@akrom media,

 

Thank you so much for sharing your resolution with the Community. This work around will significantly help our members to resolve the same issue.