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Hi,

 

I am trying to create a Zap that will trigger on an order placement. When it does it will create a new SO. Populating an excel template with fields from each product including metafields. I am not able to get any of the meta fields to show up. 
 

 

Hi ​@proservezap,

 

Welcome to the Community.

It sounds like you're trying to create a sales order in Excel using data from a new order, but the metafields aren't appearing. To troubleshoot, check that the trigger is set to pull all necessary fields and confirm the meta fields are correctly populated in the source data. You may need a Formatter step to convert the metafields into a format Excel can read and ensure your Excel template is appropriately set up to receive them. 

I hope this helps. Please let me know if you have any further questions.

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