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Question

How to avoid Zap loop

  • November 20, 2024
  • 0 replies
  • 0 views
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Hi Everyone,
We have a process where adding a comment in a Slack thread will post that comment to the corresponding Jira ticket, and vice versa—posting a comment in Jira also adds it to the same Slack thread. Currently, the Zap is functioning correctly for bidirectional sync.
However, we are facing an issue with a loop between both Zaps, resulting in excessive posting of comments in both Jira and Slack. This has led to nearly 500 comments being posted to a single ticket.
Can anyone assist in resolving this Zap loop?
Thank you in advance!

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