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Question

How to avoid Gmail email sent to spam folder?

  • 19 April 2023
  • 2 replies
  • 457 views
brian.ango23
Userlevel 1

The email sent through Gmail from a Zapier trigger goes directly into a client’s Spam folder.

How do I resolve this issue so that the email is sent to their inbox rather than the spam folder? 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Brem
Userlevel 4
Badge +6

Hi @brian.ango23 

Welcome to the Community! I'm sorry you’re having trouble with your Zap.

Upon checking, this has something to do with Gmail, not Zapier. See the bullet points below:

  • Gmail has a sending limit of 500 emails per day to prevent abuse. Gmail will also stop allowing you to send email if enough spam complaints are triggered based on the email you send. 
  • If you are sending automated, transactional emails of any volume, we highly suggest you switch to a dedicated transactional email provider like Mandrill, Mailgun, or Sendgrid.
  • Gmail has a sending limit of 100 recipients per message for emails sent via API. There are also limits for the total number of internal/external recipients in a day. Link to documentation: https://support.google.com/a/answer/166852

 

Hopefully this helps!

nicksimard
Userlevel 7
Badge +11

Hi @brian.ango23,

Something else you can do is suggest to your email recipients that they add your sending email address to their “safelist”. I found this resource that explains how to do that with a lot of email clients: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5873-adding-email-addresses-to-a-safe-sender-list?lang=en_US

Are you finding that sending from Gmail using Zapier works differently than sending directly from Gmail, in terms of going to the spam folder?

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