How to assign a lead to the correct column in Jira using Zapier

Question

We have created a kanban board in Jira, and when an email gets specific tags a ticket should be created on the board in the correct column in Jira.

I’m able to get everything working - but whenever the ticket is created, it goes in the first column in Jira - and when creating the zaps I don’t see an option for selecting this second column. Am I missing something basic?

At the moment I have a conditional split when this tag is on an email, from that specific data is pulled, and a Jira ticket is created - but I don’t see an option for selecting which column the ticket is created in.

JammerS · Answer

Hi ​@lumas,Welcome to the Community.When creating an issue in Jira via Zapier, it is placed in the workflow's first status, corresponding to the first column on a Kanban board. To move the issue to a different column, you need to transition it to the status associated with that column. This can be done by adding a 'Transition Issue' step in your Zap after the 'Create Issue' step, where you can select the desired status transition.I hope this helps. If you have any further questions or need additional assistance, please don't hesitate to ask.

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