I have everything down with creating the event (name, event type, number of tickets, and custom answers) the only thing I cannot get to trigger properly is the Date and time the ticket was purchased for. It keeps making the date and time, the time the customer actually bought the ticket- not for when the ticket is.
If the customer bought ticket today at 3pm for Saturday at 7pm- the zap creates a google calendar event for today at 3pm. How can I fix this?
Best answer by Troy Tessalone
As suggested previously, try mapping these variables which are the ISO timestamps for Event Summary Start/End Date ISO
Your screenshot shows you only have a date value mapped for Start/End Date & Time, so the time value is missing.
From the Ticket Tailor API documentation for webhook events, it looks like you need to map the ISO variables:
event_summary.end_date.iso
event_summary.start_date.iso
+14Hi
For us to have more context about what you are referring to post these screenshots:
Here are snips of how I have everything configured.
Thanks!
This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.
+14
Which Zap trigger event are you using? (post screenshots)
Post screenshots showing the DATA OUT from Zap step 1 so we can see the data structure and available data points.
Help links for using GCal: https://zapier.com/apps/google-calendar/integrations#help
TIP: Click field labels to see tooltips with more info about expected values and formats.
+14
Your screenshot shows you only have a date value mapped for Start/End Date & Time, so the time value is missing.
From the Ticket Tailor API documentation for webhook events, it looks like you need to map the ISO variables:
event_summary.end_date.iso
event_summary.start_date.iso
No data out for 1. Ticket tailor.
Here is data out for 2. google calendar
This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.
+14
For Zap step 1, the DATA OUT will be in the TEST tab, then select a record.
This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing personal or potentially sensitive details.
+14
As suggested previously, try mapping these variables which are the ISO timestamps for Event Summary Start/End Date ISO
Your screenshot shows you only have a date value mapped for Start/End Date & Time, so the time value is missing.
From the Ticket Tailor API documentation for webhook events, it looks like you need to map the ISO variables:
event_summary.end_date.iso
event_summary.start_date.iso
i WILL GIVE THIS A SHOT WHEN IM BACK IN THE OFFICE TOMORROW! THANK YO UFOR YOUR HELP TODAY. I’LL LET YOU KNOW HOW IT GOES! :)
+11That’s great news
Seems like you’re all sorted here but feel free to reach back out if we can help with anything else. In the meantime, happy Zapping! ⚡
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