About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • Troubleshooting
  • Hotmart error: We ran into an error adding your new account. Authentication error: error parsing the response.
Question

Hotmart error: We ran into an error adding your new account. Authentication error: error parsing the response.

  • 15 July 2023
  • 1 reply
  • 52 views
Connie

I want to create a Zap with Hotmart and for this I must copy the hotmart credentials in zapier: Client ID, Client Secret, and Basic. I copy and paste in Zapier, everything is correct, and I click on accept. From here, Zapier says, “We ran into an error adding your new account. Authentication error: error parsing the response. Have: "". “ Then he gives me a list of three things I can do, I don't know what to do anymore. Someone for help?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

Troy Tessalone
Userlevel 7
Badge +14

Hi @Connie 

Good question.

Make sure there are no leading/trialing spaces for the input values.

Also, try using a new/different private browser to connect the app.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Terms & Conditions