Hi everyone,
I'm having trouble with a Zap in Zapier, and I'm hoping someone can help. Here’s the setup and issue:
Zap Purpose:
- Create a calendar meeting based on details in a Gmail email.
- Trigger: I apply a specific label to a sent email in Gmail.
Steps:
- The Zap triggers successfully when the label is applied.
- The Zap processes everything and completes its actions successfully.
- As the final step, I want the Zap to remove the label from the email that triggered it.
Problem:
- The label removal step works fine for newly created emails.
- However, when the triggering email is a reply to an existing thread, the label removal fails.
- I’ve tried using both the Message ID and the Thread ID to identify the email for label removal, but neither approach works for replies.
Any ideas or suggestions to resolve this issue?
Thanks in advance for your help!
Zap overview
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/d0e0c5bd-d05a-499d-b798-3ee241bcfb8d.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/4af69b6b-48eb-4180-b85a-1fa8b9c37eb8.png)
When I test the step. It is successful but the label remains on the email.
The Labels remaining on the email should be there
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/e9037c1e-c542-4976-af9a-d4fa62314f56.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/74cfeedb-cab8-423d-a333-2deee15b5aa3.png)