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HELP: ChatGPT for Job Summary in ServiceTitan = Failed to create a conversation in ChatGPT (OpenAI) Unable to process request from OpenAI

  • July 16, 2025
  • 1 reply
  • 62 views

Carmela DL

Hi there,

I’m reaching out for assistance with a Zapier integration I'm working on between ChatGPT (OpenAI) and ServiceTitan. I'm encountering an error during testing,  specifically, it says: “Failed to create a conversation in ChatGPT. OpenAI is unable to process requests.”

I’ve followed the loom video guide by Bill Brown (here’s the link Zap to Clean Up Job Summary in Service Titan) on the Zap to Clean Up Job Summary in ServiceTitan, used the correct prompt (which I also emailed him and he provided it to me), and double-checked everything. Still, I keep getting the same error. :( 

I’m not sure what I’m missing at this point. Could someone please help me troubleshoot this? I’ve attached 5 screenshots for reference.

Appreciate your support, thank you so much!

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1 reply

SamB
Community Manager
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  • Community Manager
  • 9736 replies
  • July 30, 2025

Hi and welcome to the Community, ​@Carmela DL! 🎉

Sorry to hear you’re running into those “Unable to process request from OpenAI” errors, and that nobody has jumped in here sooner. There were a few incidents on OpenAI’s end around July 16:

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Are you still seeing those errors, or did the fixes OpenAI implemented resolve things?

Looking forward to hearing from you! 🙂