Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi there,

I’m reaching out for assistance with a Zapier integration I'm working on between ChatGPT (OpenAI) and ServiceTitan. I'm encountering an error during testing,  specifically, it says: “Failed to create a conversation in ChatGPT. OpenAI is unable to process requests.”

I’ve followed the loom video guide by Bill Brown (here’s the link Zap to Clean Up Job Summary in Service Titan) on the Zap to Clean Up Job Summary in ServiceTitan, used the correct prompt (which I also emailed him and he provided it to me), and double-checked everything. Still, I keep getting the same error. :( 

I’m not sure what I’m missing at this point. Could someone please help me troubleshoot this? I’ve attached 5 screenshots for reference.

Appreciate your support, thank you so much!

310ac1d6fa1aef0ee3b042f6470953ac.png
9d5f891cfc150e568e816af08a68832d.png
ec6f1affdcfd93e036cbcb26b65126e1.png
a9a9586636caa88da82e4e297031f473.png
22decec713d65c9e25018d540f8ee89f.png
f7ecaba94623ed9f68c450494c08449d.png

This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing sensitive details.

Hi and welcome to the Community, ​@Carmela DL! 🎉

Sorry to hear you’re running into those “Unable to process request from OpenAI” errors, and that nobody has jumped in here sooner. There were a few incidents on OpenAI’s end around July 16:

c7a5fa4b821bf248b709ab1d37102e61.png
Are you still seeing those errors, or did the fixes OpenAI implemented resolve things?

Looking forward to hearing from you! 🙂

Terms & ConditionsAccessibility statement