Question

Gravity Forms authentication failed: AppError: {"message":"Invalid Consumer Key and/or Consumer Secret or REST API in Gravity Forms is not Enabled"}

  • 25 February 2023
  • 3 replies
  • 445 views

We hit an error adding your new account

authentication failed: We ran into an error and were unable to complete the request. This kind of error is usually cause by a malformed Base URL, but could have other causes. Please provide this error message to Support if you wish to escalate: AppError: {"message":"Invalid Consumer Key and/or Consumer Secret or REST API in Gravity Forms is not Enabled"}

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

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3 replies

Userlevel 7
Badge +14

Hi @Best Option 

Good question.

Please clarify which Zap app you are trying to connect.

 

Looks like you are trying to connect Gravity Forms.

Have you reviewed the available help articles for using Gravity Forms in Zaps?

https://zapier.com/apps/gravity-forms/help

 

About Gravity Forms' Integration

What kind of authentication does Gravity Forms use?

Gravity Forms uses a custom authentication method. Learn more about setting up your authentication in Gravity Forms.

Do I need special account permissions in Gravity Forms to use Gravity Forms with Zapier?

Your Gravity Forms account needs read/write permissions to use Gravity Forms with Zapier.

After adding all the information, I am still getting an error message and my issue has not been solved. Here is the error message

We hit an error adding your new account

authentication failed: We ran into an error and were unable to complete the request. This kind of error is usually cause by a malformed Base URL, but could have other causes. Please provide this error message to Support if you wish to escalate: AppError: {"message":"Invalid Consumer Key and/or Consumer Secret or REST API in Gravity Forms is not Enabled"}

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information
Userlevel 7
Badge +14

@Best Option 

Have you installed the Gravity Forms Zapier Add-On?

Help articles: https://docs.gravityforms.com/category/add-ons-gravity-forms/zapier-add-on/?_ga=2.75370074.934952117.1677472622-260824025.1677472622

 

The other work around is to use the Gravity Forms Webhooks Add-On.

The Zap trigger would be Webhooks - Catch Hook: https://zapier.com/apps/webhook/help