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Question

Google Sheets Zap always triggers when testing but when live sometimes it doesn't

  • June 16, 2025
  • 2 replies
  • 20 views

I have a zap that triggers when a new or updated row in Google Sheets, then it looksup a row that contains an email and when found it appends a value to the row of another spreadsheet with a custom action. It works always when I test the custom action and when I test de zap, but when its live it sometimes triggers and sometimes not.  Any idea what could be happening? Thanks!

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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • 34072 replies
  • June 16, 2025

SamB
Community Manager
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  • Community Manager
  • 9736 replies
  • June 23, 2025

Hey ​@Bebogp, just checking in—did Troy’s reply help you to figure out why the Zap wasn’t triggering? 

Let us know whether you still need any help, want to make sure this gets sorted! 🙂