I’m getting an error looking up the spreadsheet row. The HoneyBook account is connected and pulling data. The Google Sheet is connected and pulling data (i.e. field names match up). Here’s a screenshot with the error:
Here’s a screenshot with that Action Step:
Step 3. is getting an error because Step 2. is not sending data.
Hi
For Step 2, is there a row with a matching email address being used to test?
That’s a fair question. That contact was not CURRENTLY in the sheet (I put completed events in a different sheet). When I added her row BACK to the sheet, it worked fine on both steps 2 and 3. That begs the next question: How do I force Zapier to use CURRENT information from the spreadsheet? It is clearly looking at it when I run the test because when I put her row back, it worked. I don’t understand why it is not looking at the current information for its test (or where it was able to find her information after I had removed it...).
The Zap steps use the data from the selected Zap trigger example.
Help: https://help.zapier.com/hc/en-us/articles/8496310366093
Looks like it may be pulling the test data out of HoneyBook. Still, I don’t know how to make it test a DIFFERENT set of data. It says there are 3 test records, but only lets me look at one.
Try turning the Zap ON and testing live.
Then check the Zap Runs history to see the DATA IN/OUT for each step to help you trace the data flow.
https://zapier.com/app/history/
If the email address from HoneyBook is NOT found in the GSheet, then Step 2 will result in an error unless you change the setting in Step 2 to continue if there is no match found, which you should then follow with a Filter step to prevent an error in the GSheets Update Row step unless a GSheet Row was found.
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