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I’m using the Gmail “New Email Matching Search” trigger and keep getting no results when I test.

 

I copy and paste the exact search string that I use in gmail and get no results.  There are results when I use the same search in gmail.  I’ve tested and reconnected the account and I still don’t know what’s going on.  Any ideas or help are appreciated.

Hi @Mary S 

For us to have more info, post screenshots showing how your Zap step is configured in EDIT mode.

Click the field labels to see tooltips for guidance.

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

Screenshots attached

 

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

I also tested and reconnected and re-tested my connections

 

@Mary S 

There are differences with the subject values.

 

Try using this:

subject:"Your Time Off Request was Approved" from:EMAIL

NOTE: Change EMAIL to the desired email address value

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

I was using the exact same search criteria in gmail and in zapier.  But I tried it as you suggested anyway and still have no results.  (screenshot attached)

 

@Mary S

There are still differences. (capitalization and spacing with time off not timeoff)

Needs to be exact.

(see screenshots)

 

OMG,  I just realized that I don’t have a space in “Timeoff”  once I corrected that it worked.  

 

Thank you so much for your help.

 

Is there any chance you can hide or delete the attachments from this conversation (at least so they’re not visible to the world)?

 

 

Hi @Mary S,

 

I’ve already obscured all sensitive information within your screenshot. Please be cautious about posting it publicly for security purposes. Thank you.

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