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Question

Gmail - New Message Matching Search trigger is not returning any results in the test step

  • November 13, 2024
  • 9 replies
  • 43 views

I’m using the Gmail “New Email Matching Search” trigger and keep getting no results when I test.

 

I copy and paste the exact search string that I use in gmail and get no results.  There are results when I use the same search in gmail.  I’ve tested and reconnected the account and I still don’t know what’s going on.  Any ideas or help are appreciated.

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9 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • November 13, 2024

Hi @Mary S 

For us to have more info, post screenshots showing how your Zap step is configured in EDIT mode.

Click the field labels to see tooltips for guidance.


  • Author
  • Beginner
  • November 13, 2024

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

Screenshots attached

 


  • Author
  • Beginner
  • November 13, 2024

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

I also tested and reconnected and re-tested my connections

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • November 13, 2024

@Mary S 

There are differences with the subject values.

 

Try using this:

subject:"Your Time Off Request was Approved" from:EMAIL

NOTE: Change EMAIL to the desired email address value


  • Author
  • Beginner
  • November 13, 2024

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

I was using the exact same search criteria in gmail and in zapier.  But I tried it as you suggested anyway and still have no results.  (screenshot attached)

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • November 13, 2024

@Mary S

There are still differences. (capitalization and spacing with time off not timeoff)

Needs to be exact.

(see screenshots)

 


  • Author
  • Beginner
  • November 13, 2024

OMG,  I just realized that I don’t have a space in “Timeoff”  once I corrected that it worked.  

 

Thank you so much for your help.

 


  • Author
  • Beginner
  • November 13, 2024

Is there any chance you can hide or delete the attachments from this conversation (at least so they’re not visible to the world)?

 

 


JammerS
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  • Zapier Staff
  • November 14, 2024

Hi @Mary S,

 

I’ve already obscured all sensitive information within your screenshot. Please be cautious about posting it publicly for security purposes. Thank you.