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Gmail Find Email Only Returning One Message Instead of Full Thread


Sigurdur130
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Hi everyone,

I'm trying to set up a Zap that includes a Find Email in Gmail step. My goal is to return an entire email thread, meaning all messages in a conversation (e.g., my initial email, their response, my follow-up, their next response, etc.).

However, I keep running into an issue where the search only returns one message from the thread. Depending on how I structure the search, it either pulls:

  • Only the latest response from the other person, or
  • Only my original message

But never the full thread.

Has anyone successfully configured this step to retrieve the entire conversation? Is there a better approach to get all messages in a thread?

Here are screenshots of a couple of the searches I’ve tried. I started searching for the email alone. This got me the first message in the thread, but none of the replies.

Then I tried ‘from’ the email. That only got me their latest reply, not the whole thread. And when I tried ‘to’ the email, it only got my initial message to them, not the whole thread.

 

Thanks in advance for any help!

Best answer by Troy Tessalone

Hi ​@Sigurdur130 

That may involve using the Gmail API.

 

Resources for using app APIs in Zaps:

 

Feedback from ChatGPT:

 

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3 replies

Troy Tessalone
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  • Zapier Expert
  • 30752 replies
  • Answer
  • January 24, 2025

Hi ​@Sigurdur130 

That may involve using the Gmail API.

 

Resources for using app APIs in Zaps:

 

Feedback from ChatGPT:

 


Sigurdur130
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  • Author
  • Beginner
  • 28 replies
  • January 27, 2025

Thanks for the excellent help, Troy (once again). I have a quick clarifying question before I mark that as best answer: ‘Using the Gmail API’ = Webhook? Right?


Troy Tessalone
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@Sigurdur130 

Using the Webhook Zap app is one option for using an app API in Zaps.

 

Resources for using app APIs in Zaps: