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Gmail Find Email Only Returning One Message Instead of Full Thread


Sigurdur130
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Hi everyone,

I'm trying to set up a Zap that includes a Find Email in Gmail step. My goal is to return an entire email thread, meaning all messages in a conversation (e.g., my initial email, their response, my follow-up, their next response, etc.).

However, I keep running into an issue where the search only returns one message from the thread. Depending on how I structure the search, it either pulls:

  • Only the latest response from the other person, or
  • Only my original message

But never the full thread.

Has anyone successfully configured this step to retrieve the entire conversation? Is there a better approach to get all messages in a thread?

Here are screenshots of a couple of the searches I’ve tried. I started searching for the email alone. This got me the first message in the thread, but none of the replies.

Then I tried ‘from’ the email. That only got me their latest reply, not the whole thread. And when I tried ‘to’ the email, it only got my initial message to them, not the whole thread.

 

Thanks in advance for any help!

Best answer by Troy TessaloneBest answer by Troy Tessalone

Hi ​@Sigurdur130 

That may involve using the Gmail API.

 

Resources for using app APIs in Zaps:

 

Feedback from ChatGPT:

 

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3 replies

Troy Tessalone
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  • Zapier Expert
  • 30752 replies
  • Answer
  • January 24, 2025

Hi ​@Sigurdur130 

That may involve using the Gmail API.

 

Resources for using app APIs in Zaps:

 

Feedback from ChatGPT:

 


Sigurdur130
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  • Author
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  • 28 replies
  • January 27, 2025

Thanks for the excellent help, Troy (once again). I have a quick clarifying question before I mark that as best answer: ‘Using the Gmail API’ = Webhook? Right?


Troy Tessalone
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@Sigurdur130 

Using the Webhook Zap app is one option for using an app API in Zaps.

 

Resources for using app APIs in Zaps:

https://community.zapier.com/show-tell-5/resources-how-to-use-app-apis-in-zap-steps-29522